FAQ - Shipping & Processing, Listings, Social Media Accounts

Shipping & Processing

Which countries do you ship to?

We only ship within the United States. 

For full shipping terms and delivery estimates, please see our Shipping Policy.

Listings

What does “intuitively chosen” mean?

When a product is listed as intuitively chosen, you will receive one item selected for you from our current inventory of that listing.

This means:

  • You are not choosing an exact piece
  • Each item is similar in size, quality, and type
  • Natural variations in color, pattern, and texture are expected
  • The item you receive will not be identical to the photos shown

Photos for intuitively chosen listings are representative examples, not the exact piece you’ll receive.

What does it mean when a listing has options like “Option A,” “Option B,” or “Option 3”?

Listings with labeled options (such as Option A, Option B, Option 3, etc.) are exact piece listings.

This means:

  • You are purchasing the exact item shown in the photos
  • The photos correspond directly to the option selected
  • You will receive the specific crystal or item pictured

If a listing allows you to choose a labeled option, that item is not intuitively chosen.

 

Returns

Do you accept returns?

No. All sales are final. We do not accept returns or exchanges.

Due to the nature of our products — including fragile items, natural materials, and intuitively chosen pieces — returns are not accepted.

What if my order arrives damaged?

If your order arrives damaged, please refer to our Refund Policy for instructions on reporting damage.

Claims typically require photos of the item and packaging and must be submitted within the timeframe outlined in the policy.

 

Social Media & Official Accounts

What social media platforms are you on?

We are currently active only on the following platforms:

  • YouTube @MineralChapel
  • Instagram @mineralchapel

These are our only official social media accounts. 

We do not have accounts on TikTok, Facebook, X (Twitter), Threads, or any other social platforms at this time.

If you see an account using our name or branding on other platforms, it is not us.

What should I do if I see a fake account?

If you come across an account impersonating us, please feel free to let us know. We appreciate your help in keeping our community safe. Please email us at hello@mineralchapel.com